Service Desk

SERVICE OVERVIEW

For many businesses’ productivity can be regularly disrupted by problematic IT. Our service desk team are knowledgeable first line engineers that are committed to customer care. We deliver a high-quality service aligned to the ITIL Service Management framework and Service Desk Institute best practice to ensure first class customer service.

With two-thirds of staff spending between 15 – 45 minutes a day helping their colleagues with IT issues, meaning businesses could be losing up to almost four hours a week per employee.*

*Samsung’s ‘More Good Days at Work’

HOW WE CAN HELP

Our service desk offers a responsive single point of contact for your users that can improve business productivity through the assurance of a quick resolution and committed customer care. With tailored levels of support, we become a natural extension to your business, offering the correct levels of support to ensure a quick resolution for your users.

HOW WE CAN HELP

24/7 365 support

Our knowledgeable first line engineers are on hand when you need them

Responsive call answer times

That fully meet your requirements

80% First Time Fix rate

Across current customer base

our customer commitment

Our onboarding process ensures we take the time to understand the needs of your business no matter how big or small, so we can tailor the right implementation solution for you.

We meet with you and carry out an in-depth review to gain a clear understanding of your systems and applications

We outline a service that fully meets your needs and produce an onboarding schedule that works for your business

Our service is implemented with minimal disruption and seamless integration to become an extended part of your team

Extra steps you can take:

Consultancy

Ensure your IT investments fully align with your business needs

Office 365 Backup

Quick, easy and reliable recovery that avoids data loss

CONTACT US

+44 1302 576 576

Carolina Way, Doncaster, DN4 5PN

dbsysteluk@deutschebahn.com

SOCIAL MEDIA

© 2020 DB Systel UK | Registered in England and Wales Company No. 08597973. All Rights Reserved.