Service Desk Services
Delivered by our experienced technical support analysts, DB Systel UK‘s Service Desk is the single point of contact for your ICT users. Our comprehensive service enables the professional assessment and faster resolution of all IT incidents and service requests. Our analysts will build and maintain a comprehensive knowledgebase of your service to ensure that an efficient and consistent service is provided and that we become the experts on IT use within your company.
Our ISO27001 certified Service Desk Services can be tailored to meet your individual requirements. A Dedicated Service Desk can be provided in order to manage higher volume requirements or you can take advantage of a Shared Service Desk in order to provide a more cost-effective solution. Either way you can be assured that our analysts will provide a professional and client aware service.
There are clear benefits of working in a multi-vendor environment such as the ability to take advantage of a greater range of innovation and technical advancements whilst achieving the most cost effective IT solution. However, managing and co-ordinating multiple IT vendors and service providers in a cohesive manner can become complex and frustrating.
As your Service Integrator, we can provide you with a single point of contact for your IT service by managing all vendors on your behalf resulting in a seamless co-ordinated service that works for your business.